Advanced Service Manager

2008 saw the introduction of our new Advance Service Manager (ASM) system.

ASM enables all call outs and jobs to be logged on one central database allowing our management and administration team to efficiently trace all jobs right through to completion. We have had this system customised for some of our clients which enables us to communicate regular stage reports to the client. It allows us to efficiently track all calls from date a call was logged with our help desk, to time of completion.

Features of ASM:

• Traffic light system identifies urgent call outs allowing us prioritize accordingly
• The system allows us build up Customer / building profiles
• Quickly identify reoccurring problems which may need further investigation
• Create links to images
• Docket Scanning System
• PDA support